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About
NerdSquad.Net
NerdSquad.Net
Exceptional IT Solutions

  • About NerdSquad

    We Stand Out From The Crowd

    Start A Conversation
    We're disrupting the way tech support is delivered
    ​
    No more headaches
    ​Just help when you need it
    How We're Different
    Read About Our Process
NerdSquad Mission

Value and Client Satisfaction Centric

Our promise is to ensure we add value and provide a superior experience.  We will add value by decreasing tech costs and facilitating revenue generation.  We want your company to be worth more as a result of working with us.   If we are unable to add value, we will tell you so.  We don't take on clients we can't help.  Period.


Furthermore, we are constantly looking at the state of the MSP industry and looking for ways to do things differently.  You can read more on this page about some of the ways we are trying to reshape the way things are done.  We address your satisfaction at every Quarterly Business Review.  We want to know how we can do things better.  If you're not happy, we're not happy.  That's how we roll.

Why We Were Formed

Borne Out of Necessity

NerdSquad was formed out of the necessity to provide ongoing services to our consulting clients.  We have provided clients large and small project-based consulting for decades.  Inevitably, once the end of a project nears, we are asked to support their technological needs on an ongoing basis.  Our clients just can't seem to quit us!  Because of this common request, we decided it made sense to form NerdSquad to bring our world class tech support to the fore.    

Who We Serve

Skills and Experience For Most Industries

While we certainly are willing discuss supporting you no matter what industry you are in, certainly there are a few areas where we feel we excel.  Our consulting projects have afforded us particularly broad experience in the professional services sector.  This includes healthcare, dental, law, real estate, software/technology, retail and financial services such as investment advisories and insurance agencies.  In fact, one of our principal owners and consultants is a fintech nut and investment advisor himself. 

Our "Way" Saves You Time & Money

Our Way

Proactive Mindset

We don’t waste time with endless back-and-forths or half-fixes. When you call, we fix it. When you need something, we make it happen. No layers of bureaucracy, no stalling—just IT services that actually work.

Flat Predictable Pricing

ROI-Centric IT starts with crystal clear pricing. You pay an agreed-upon monthly rate – and there are no mysteries in the value it adds to your business.

Fast Support

Your technology infrastructure doesn’t conform to a 9-5 schedule – and neither does ROI-Centric IT support. When you have a question or concern about technology, you deserve prompt answers.

Scalable Solutions

Business IT should be a vehicle for growth – never a roadblock. ROI-Centric IT is about developing a tech strategy that improves operations today, tomorrow, and every day in 
the future.

We Speak Your Language

No tech jargon, no condescending lectures-just straight-up conversations about what you need and how we'll get it done.  Whether it's day-to-day support or long-term str4ategy, we keep it clear, honest, and BS-free.

Their Way

Reactive & Process First Mindset

Regular MSPs hide behind contract limitations and complicated support processes that get in the way of helping you when you need it. We don’t drag our feet or string you along. If it’s on our plate, it gets handled.

Murky Pricing Models

Understanding the true ROI of IT is a frustrating process if your bill is full of hidden fees and sneaky upcharges. Complex pricing has no place in ROI-Centric IT, ever.

Slow Response Times

Every minute you spend waiting on your IT provider is lost revenue. Your ROI should be tied to your MSP’s ROI. That means your concerns are their concerns – and fast responses are a baseline expectation.

One Size Fits All

Cookie-cutter IT plans might maintain a mediocre status quo, but they won't take you to the next level. Business growth is about maximizing ROI - and your IT strategy should put you in a position to do so.

A Wall Of Tech Jargon

Some IT companies hide behind technical mumbo-jumbo to dodge accountability.  Not us.  You'll always know exactly what's going on and what it means for your business - without needing a translator.

Picture of stressed out person

​​Disrupting Traditional Tech Support

It's stressful when technical assistance is needed.  The last thing one needs is more stress when requesting help.  Nerdsquad was built from the ground up to eliminate those hassles.  Here are a few things that make us a cut above the rest:

  • Easy Onboarding. Simple Pricing. No obligations.
  • Help Tickets? You don't have time for that.  If need be, just call us and we'll create the ticket for you.
  • Home of the 2-hour SLA - we can have an initial response and resolution attempt in no more than two hours in mission critical environments.
  • Two tiers of support instead of three - get your problems solved faster.


​​Our Easy Process

We strive to make it simple to work with us. We're sticklers for detail though and will gain a comprehensive understanding of your needs before we make ROI-centric suggestions.  

Step One

Discovery call, information gathering and needs analysis

Step Two

Detailed evaluation of current systems and service recommendations

Step Three

Proposal, Q&A and execution of contracts (no long-term commitments ever)

Step Four

Agent deployment, initial scan & testing and employee training

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