Technology Solutions
NerdSquad deploys some of the same advanced tech solutions internally as we provide to our clients.
Remote Monitoring & Management
RMM allows us to monitor your devices' health real time. As soon as a problem is detected, remediation can begin immediately - all whilst you continue along your day. Common issues include missing security patches and computers running low on memory. This is important now more than ever with the increased popularity of work from home (WFH) and BYOD (bring your own device) environments.
Helpdesk & IT Support
Minimize downtime with rapid response IT support. End-user technical services provide businesses with expert guidance, troubleshooting and rapid issue resolution. Don't waste valuable time trying to fix tech problems on your own - you've got a dedicated team ready to tackle any troubles that come your way.
We stand out from the crowd in that we offer a 2-hour Service Level Agreement and we won't force you to create a ticket just to get started!
Endpoint Detection & Response
EDR instantly detects system anomalies by monitoring every device real time. Quickly recover from security incidents. Threat detection analyzes endpoint data to identify cyberthreats before they can damage your organization. Threat remediation addresses and resolves attacks by immediately quarantining devices affected by malicious actors (such as malware, viruses, phishing incidents, ransomware etc...)
On-Site & Cloud Management
Comprehensive management of your entire infrastructure, regardless of where it resides. We protect all onsite devices, your local and wide area network (LAN & WAN), and all of your cloud services from risky behaviors and malicious actors. We are particularly experienced in managing distributed (remote or hybrid) workforces and their devices be it provisioned by the company or employees' personal devices, such as in Bring Your own Device (BYOD) environments.
Backup & Disaster Recovery
Get back up and running quickly after a data loss event. Our enterprise-grade encrypted backup solutions are an integral part of our multi-layered protection strategy. With workstation, server and cloud backup, we protect your entire attack surface. Don't become a statistic - ransomware attacks happen daily, and malicious actors have determined it is easier to extort money from small businesses than governments and large entities.
Quarterly Business Reviews
During a QBR, we will discuss the overall health of your technology stack. We will have an honest conversation about where the organization's strengths and weaknesses lie. It is a strategic planning session to determine how we can harden the organization against upcoming threats. We will provide updates on the current state of the industry. We provide the opportunity to receive feedback on how we can improve delivery of services to the client.
IT Asset Management
Otherwise known as ITAM, we will keep track of your technology assets. This enables us to manage your product lifecycle with ease, track hardware that is taken offsite, inform you when warranties are about to expire, and let you know when hardware end of life is near. This level of organization allows for much greater efficiency and it's all part of our ROI-driven philosophy.
Our Easy Process
We strive to make it simple to work with us. We're sticklers for detail though and will gain a comprehensive understanding of your needs before we make ROI-centric suggestions.
Step One
Discovery call, information gathering and needs analysis
Step Two
Detailed evaluation of current systems and service recommendations
Step Three
Proposal, Q&A and execution of contracts (no long-term commitments ever)
Step Four
Agent deployment, initial scan & testing and employee training
